Privacy Policy



Basic Terminology:

This Privacy Policy constitutes an electronic record in terms of the Information Technology Act, 2000, and rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

We at Joy Suites Hospitality Private Limited (“Joy Suites Hospitality”) value the trust placed in us by the visitors to our website and the users of our services and therefore insist upon the highest standards for secure transactions and customer information privacy. We are committed to protecting the information that you may share with us as a user. This Privacy Policy describes the information that we collect from you as part of the normal operation of our services and what may happen to that information. By accessing or using this website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and is subject to the terms mentioned in the Terms and Conditions of Use.

At the outset, we wish to inform you that this Privacy Policy is subject to change without prior notification or intimation to the visitors or users of the website. Hence, you are advised to regularly check for any amendments or updates to this Privacy Policy.

Joy Suites Hospitality is a brand of Joy Suites Hospitality Private Limited, and the below privacy policy is applicable.

The Information Collected by Us:

In general, you can browse this website without revealing any personal information about yourself. However, if you wish to make reservations through our website, we will require information such as your name, contact number, email address, billing information, bank account details, and other personal information.

Wherever possible, we indicate whether the information is optional or mandatory and always provide you the option not to provide information by choosing not to use a particular service or feature on the website.

You are requested to provide accurate and correct information. We shall not be responsible for the authenticity of the personal information or data supplied by the users and any inconvenience caused because of the same.

Based on your use of our services and your behaviour on this website, we may automatically track certain information about you, including but not limited to your IP address and location. We use this information to conduct internal research on our users’ demographics, interests, and behaviour to better understand, protect, and serve our users. We also monitor customer traffic patterns and website usage, enabling us to improve the service we provide. We assure you that we will collect only such information as is necessary and relevant to provide you with the services available on our website.


Personal Information:

Personal Information refers to information we may collect from you that can identify you, such as:

1. a) Name and Gender
2. b) Phone Number
3. c) Email Address
4. d) Contact Address
5. e) Password
6. f) financial information such as bank account details, credit card, debit card information, or other payment instrument details for processing payments
7. g) Physical, physiological, and mental health condition
8. h) other details such as biometric information, sexual orientation, and medical records and history

Note: Your financial information is held, retained, and processed by a third-party payment gateway, namely Razor Pay, with their registered office in Bengaluru`. Razor Pay are obligated to maintain the confidentiality of your financial information under various applicable laws and agreements with us. However, we shall not be liable for any actions of the third-party payment gateway in breach of their confidentiality obligations and disclosure of your financial information. If you stay at our properties regularly, it is your duty to inform us if any of your personal information needs to be updated. Upon suspicion regarding any booking made by you, we may contact you at any time.

Cookies:

“Cookies” are small files placed on your hard drive that assist us in providing our services. We use Cookies on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies help us provide information that is targeted to your interests. They also enable the browser to remember information specifics to a given user and thereby allow you to enter your password less frequently during a session. Most cookies are session cookies, meaning that they are automatically deleted from your hard drive at the end of a session.

You may decline the use of cookies if your browser permits the same. However, in that case you may not be able to use certain features of this website and you may be required to re-enter your password more frequently during a session.

You may, at times, encounter cookies or other similar data collection devices on certain pages of our website that are placed by third parties. We do not control the use of cookies by third parties.

Offers and Update:

When you provide us with your email address at the time of any reservation, you agree to allow us to contact you about offers and updates related to the website and the services offered. To evaluate your use of our services, we may track which functions of our website you use most frequently. This information will help us provide you with the most relevant and useful information displayed on the website and about our services. If you decide at any time that you no longer wish to receive communications from us, you may opt-out or unsubscribe by selecting the unsubscribe feature on our website or by following the link in our emails.

Use the information collected by us:

We assure you that we use the personal information you provide only when relevant and required in the ordinary course of business.

We use your personal information to process your reservation on the website, provide you with improved services, contact you by telephone and email when needed, assist you, and share the information with trusted third parties, if required.

Additionally, the relevant information may be used to communicate with you on any matter relating to your reservation and to inform you about other services displayed on this website.

We may also use your personal information to resolve disputes, troubleshoot problems, measure consumer interest in the services we provide, inform you about online and offline offers, services, and updates, customize your experience, and detect and protect against errors, fraud, and other criminal activities. We also use your information to enforce the Terms and Conditions of Use and as otherwise described to you at the time of collection. The information may be used to improve our marketing and promotional efforts, analyse site usage, and improve and customize the website’s content, layout, and services. These uses enhance the website and help us tailor it to meet your needs, providing you with a smooth, efficient, safe, and customized experience while using our website.

Sharing of information with third parties:

Your information may be shared with third parties in the following circumstances:

• When trusted third parties (such as our accountants, credit card processing companies, hotels, government officials, etc.) are performing a service for us or for you, we may provide them with the information collected about you only to the extent they need it to perform that particular service.
• If we reorganize our company or sell or lease our business, the new entity, owner, or operator will assume any rights we have concerning our information about you. We assure you that we will obtain reasonable assurances that your privacy will continue to be respected.
• We may help investigate, prevent, or take action regarding unlawful and illegal activities, suspected fraud, potential threats to the safety or security of any person or organization, property or asset, rights of our website from unauthorized use or misuse, violations of our terms and conditions, or to defend against legal claims/proceedings or upon the occurrence of special circumstances mentioned hereunder:
  • To respond to summons, court orders, judicial proceedings, or other legal processes;
  • To enforce the Terms and Conditions of Use of this website or the terms of this Privacy Policy;
  • To cooperate and assist authorized agencies for interception, monitoring, or decryptions as mentioned in the Information Technology (Procedure and Safeguards for Interception, Monitoring, and Decryption of Information) Rules, 2009;
  • To assist and cooperate with authorized agencies for the monitoring and collection of traffic data or information generated, transmitted, received, or stored, in accordance with the Information Technology (Procedure and Safeguard for Monitoring and Collecting Traffic Data or Information) Rules, 2009.
• We may use third parties, referred to as internal service providers, to facilitate or outsource one or more aspects of the business, product, and service operations that we provide to you on this website. Therefore, we may provide some of your personal information directly to these internal service providers. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced website-related operation unless you have explicitly agreed or given your prior permission to them for additional uses.

Subject to this policy, we assure you that we will share your personal information only if we have your consent or deemed consent to do so or if we are compelled by law (including court orders) to do so.

Disclosure of information:

Advertisements: The website may contain third-party advertisements, and whenever you disclose information to any advertiser displayed on this website, the information is simultaneously collected by us and the advertiser. We use the information in accordance with the terms of this Privacy Policy, while the advertiser uses it per their own privacy policy. Since we do not control the privacy practices of these advertisers or third parties, you should evaluate their respective practices before deciding to provide information to them. We shall not be responsible for the information you provide to such advertisers or collected by such advertisers from you.

Links to Other Sites: The website may contain links to other websites that may collect information about you. We are not responsible for the privacy practices or the content of such linked websites.

Protecting your information:

We are committed to protecting the information you provide. We have adopted various managerial, technical, physical, and other security measures to safeguard your information. For instance, we use encryption during the transmission of sensitive information between your system and ours, and we allow only authorized personnel to access your personal information for permitted business functions.

Security Measures:

I(n furtherance of our commitment to maintaining the confidentiality of your information, we assure you that we employ reasonable security practices and procedures, including current Internet security methods and technologies, in compliance with the Information Technology Act, 2000, and the rules made thereunder, to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information.

Furthermore, we restrict access to your personal information to our employees, contractors, and agents who need to know that information to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may face disciplinary actions, including termination and criminal prosecution, if they fail to meet these obligations.

While we use industry-standard practices to protect your privacy, we cannot guarantee that all of your private communications and other personal information will never be disclosed in ways not described in this Privacy Policy. For example, we may be required to disclose personal information to the government or third parties under certain circumstances. Additionally, third parties may unlawfully intercept or access transmissions or private communications, or users may misuse your personal information collected from the website.

Application Law and Jurisdiction:

This website is created and controlled by Joy Suites Hospitality and shall be governed by the laws of India. The courts in Mumbai shall have exclusive jurisdiction over all terms, conditions, and disclaimers related to this website.

Changes to this Privacy Policy:

We may update this Privacy Policy in the future as necessary. Any changes to our Privacy Policy will be posted on this page. You should review our Privacy Policy regularly to stay informed about the latest updates.



Grivance policy:

Joy Suites Hospitality is committed to a transparent approach with its users. This policy aims to minimize instances of customer complaints, grievances, and disappointments through a structured approach to review and redressal. If you are dissatisfied or have issues with the services rendered by Joy Suites Hospitality, you can file a grievance.

You may submit your grievance via email or snail mail to the Grievance Officer of Joy Suites Hospitality. The email address for submitting grievances is bookings@joysuites.in. You can also send grievances by postal mail to the following addresses:

Grievance Officer, Joy Suites Hospitality

Office Address:
B-101 & 102, Trade Centre, North Main Road, Koregaon Park, Pune

Registered Address:
B-101 & 102, Trade Centre, North Main Road, Koregaon Park, Pune

Special Note About Minors:

Persons under the age of 18 are not eligible to use the accommodation reservation services on this website. Minors may accompany their parent(s) or legal custodian(s) who have booked an accommodation.

Using Mobile phones and tablet:

While using our app, information is collected in the same manner and for the same purposes as when you use this website.

Additionally, we collect some other information automatically when you use our mobile apps, specifically:

• App Functionality: We collect information about the Mobile App functionalities you access and use, allowing us to identify areas of the app that interest our customers. This information is used in a way that does not directly identify you.
• Location Data: If you choose to allow access to your current location using GPS or similar technologies, we may collect this location data to identify nearby hotels, airports, or other service providers. You can disable location access at any time through your phone’s settings menu.
• Error Reporting: If the Mobile App crashes or hangs, it will send us error-reporting information to help us investigate and resolve the issue. This includes details about the mobile device type and version, UID, time of the error, feature being used, and the state of the application. This information is used solely for investigating and remedying the error.

Control Over Information: You can control the information you receive from the Mobile App by modifying its settings in the app’s settings menu or by adjusting your mobile device settings. Alternatively, you can remove the Mobile App from your device and access our services through our website.

Express Consent:

By accessing this page or using this website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy and Indian laws.

Note: Headings are provided for reference purposes only and do not define, limit, construe, or describe the scope or extent of any section.